Making a solicitation to decode records to Kaspersky Lab

Solicitations for decoding records after activities of encryption Trojans are made solely through an individual record, or through a Kaspersky Company Account. Keep in mind that so as to make a solicitation to decode records in your own record, you have to append a legitimate business enactment code to any of the Kaspersky Lab items. The following is a grouping of activities on the best way to accurately make a record decoding demand:

For home clients

  1. First you have to make a record in your record. In the event that you have a corporate permit for antivirus, at that point you have to make a record in KasperskyCompany (guidelines beneath). Subsequent to making a record, you will most likely sign in and make a solicitation for Kaspersky Lab specialized help.
  2. Enter your login data and snap “Make Account”.
  3. The email indicated during the enrollment of the record should email where you have to tap on the connection and affirm your record.
  4. Further, in the wake of signing in to your private lodge, you will see the accompanying window:
  5. Acknowledge the details of the understanding and snap on the “Proceed” catch. In the wake of tolerating the understanding you will be taken to the fundamental window of your own record
  6. Before making a solicitation for specialized help, you have to include a substantial initiation code the “Licenses” tab utilizing the “Include” catch.
  7. In the wake of including the enactment code, you have to go to the “Backing” tab and make a solicitation for specialized help.
  8. A solicitation creation structure will open i have kaspersky activation code indicate the data about the antivirus introduced on you, just as the Windows variant. In the drop-down rundown beneath select “Infections”, at that point select the subtype of the issue “Records are encoded”.
  9. Depict your concern in however much detail as could reasonably be expected and append the vital records. It is prudent to counsel with a specialist on the gathering before executing this thing. The expert will disclose to you which records might be valuable for the infection lab, which may eventually influence the accomplishment of the decoding of your documents.

In the solicitation promptly indicate the accompanying:

  • Has Kaspersky Anti-Virus been introduced at the season of contamination?
  • Has the security been actuated, and particularly the Activity Monitoring/System Monitoring segment?

Provided that this is true, at that point moreover:

  • Write the full form of Kaspersky Anti-Virus, which remained at the season of contamination.
  • Specify the date and ideally pretty much precise document encryption time.
  • Has the antivirus been expelled after contamination?
  • Locate and send the substance of the C: \ ProgramData \ Kaspersky Lab \ AVP19.?.? \ SysWHist organizer (individually, if there was a 2018 item, the envelope will be \ AVP18.0.x \, in the event that 2017, at that point \ AVP17.0.0 \ and t .P.
  1. In the wake of making a solicitation, sit tight for a reaction from specialized help. After the appropriate response of the specialized help master, the warning ought to be sent to the mail.

Consideration! The principal answer may originate from a robot that may request that you send extra information, for example, a connection from a noxious email, or the malevolent email itself in the EML group.

  1. If you don’t mind send a few examples (2 or 3) of encoded documents with an all out size of close to 10 MB. We likewise need a content record with the prerequisites of the assailants (more often than not it has the name README1.txt, README2.txt, and so on.). For our and your accommodation it will be incredible on the off chance that you pack every one of the records into one document.

For corporate customers of Kaspersky Lab

  1. To start with, you have to make a record in KasperskyCompany:
  2. Enter your enrollment data and snap “Make.”
  3. The email indicated during the enlistment of the record should email where you have to tap on the connection and affirm your record.
  4. Further, subsequent to signing in to your private lodge, you will see the accompanying window:
  5. In the event that you have not included an actuation code previously, you can do it on the “Licenses” tab utilizing the “Include code” catch, or transfer a key document with your permit.
  6. To make a solicitation for specialized help, click on the “Make Request” catch and select the solicitation class “Solicitation to Technical Support Service”.
  7. Another window will show up in which you should indicate the antivirus introduced on you, the form of the program, the classification of the solicitation and data about the framework. For the classification of the solicitation, select “Infections and different dangers” and the subtype of the issue “Information is scrambled by malware.”
  8. As the subject of the solicitation, determine “Solicitation to unscramble documents”. Depict your concern in however much detail as could reasonably be expected and append the fundamental documents. It is prudent to counsel with an expert on the gathering before executing this thing. The expert will reveal to you which documents might be valuable for the infection lab, which may at last influence the achievement of the unscrambling of your records.

In the solicitation quickly determine the accompanying:

  • Has Kaspersky Anti-Virus been introduced at the season of disease?
  • Has the insurance been initiated, and particularly the Activity Monitoring/System Monitoring segment (this module isn’t in KAV 6.0.4 for Workstations)?

Assuming this is the case, at that point furthermore:

  • Write the full form of Kaspersky Anti-Virus, which remained at the season of disease.
  • Specify the date and ideally pretty much precise document encryption time.
  • Find and send the substance of the C: \ ProgramData \ Kaspersky Lab \ KES11.?.? \ SysWHist envelope (individually, if there was KES10, the organizer will be \ KES10 \, on the off chance that KES8, at that point \ KES8 \, and so forth.)
  • Has the antivirus been evacuated after contamination?

Is server or workstation contaminated?

  1. Subsequent to making a solicitation, hang tight for a reaction from specialized help. After the appropriate response of the specialized help master, the warning ought to be sent to the mail.

Consideration! The primary answer may originate from the robot. Along these lines, on the off chance that you have effectively gathered all the vital data on this manual, at that point simply expound on it in the solicitation.

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